All orders $150 and up qualify for free shipping within the contiguous United States. Our shopping cart page will let you know the latest date that an order will be delivered to your doorstep, so you don't have to worry about when it is likely to arrive. Yet, many customers receive their orders earlier than the date listed.
We ship via USPS, UPS and FedEx. If it's important we ship via a certain method or specific carrier, please contact us before ordering to ensure proper shipment type. Note that the customer is responsible for alternate carrier fees that exceed base pricing. We also ship to select international destinations, including Canada and the U.K. Shipping quotes for these destinations are calculated on the shopping cart page.
We don't offer guaranteed 2nd day or overnight delivery through our standard checkout. Based on the size of our products (long antennas, especially), these types of shipping options quickly become exorbitantly expensive
Incorrect Address and Returned Shipments
We are not responsible for additional shipping or rerouting fees for incorrect or undeliverable addresses entered during checkout. If an order is returned to us or is in need of re-routing, the customer is responsible for the additional shipping cost required to receive the order.
We are only able to ship on "business days", Monday - Friday. We are unable ship on weekends or holidays including the Day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. We make every effort to ship orders placed by 12:00 PM Pacific time the same day. Orders placed after 12:00 PM or on a weekend or holiday will be shipped promptly the very next business day.
We do not currently ship internationally.
We want your shopping experience with us to be as simple and easy as possible. For most of our products, we offer a 30 day returns policy, with some exclusions (please see exclusions below). All returns must be authorized prior to returning them to us. If you need to request a return for any reason, you must contact us within 30 days of your purchase.
Items being returned for a refund must be in new sellable condition with all accessories and printed materials intact. A 10% return processing fee will be deducted from the refund. Return authorizations can be requested within 30 days of purchase by phone, email, or through the orders section of our website (account required). You will receive a confirmation email once the return has been received and approved.
Where you qualify for a refund, you will receive it within 15 business days
We do not provide return shipping (return labels, etc.) for your approved product returns.
Products must be shipped in an outer carton and contain a valid RA number clearly written on the outside of the shipping box/carton. If your return fails to meet our conditions, at our discretion, product(s) will be rejected, only a partial refund will be offered, and/or additional fees may be assessed. If your order was placed with free shipping and then returned, the original shipping cost will be deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.
Any product that has been modified or has internal tampering with is not acceptable for return.
A defective product is an item that, after being set up properly, does not operate correctly on initial use. We recommend that you do a bit of troubleshooting, either on your own or with us, before deciding to return the product. We have lots of troubleshooting information that could solve your problem! Click here to see troubleshooting tips! If you have any issue/s with your order or products, you must contact us within 30 days of your purchase.
Products found to be defective upon initial use or installation will be exchanged (if available) or refunded. If you have a defective radio that you want to get replaced, there is no need to send back all of the items, especially if you have already installed some of the accessories. For example, you would only need to send us the radio and microphone. If you receive a defective item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
Microphones are not eligible for return. Any media such as erasable flash cards, movies, music CDs, and software are acceptable if it is unopened. Oversized items cannot be returned, and are covered by the manufacturer’s warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc.) are sold as-is and cannot be returned. Any product that has been damaged by user, engraved, modified or has internal tampering is not acceptable for return. Some products, including power supplies and converters, are covered by factory warranty only and would need to be sent to the manufacturer for replacement or repair depending on the manufacturer's warranty policy.
Manufacturers of 10 meter radios/transmitters do not allow returns for any reason. 10 Meter radios are not acceptable for return and carry a factory warranty only. President, Magnum, Galaxy and Stryker radios cannot be returned to us. Warranty for 10 meter radios are handled directly (information can be found in factory user manual) by the respective manufacturer.
Defective 10 Meter Radios must be returned to the manufacturer's warranty service center. Contact the respective warranty center at the addresses listed below for technical assistance or to request a return authorization. You can also obtain information from the product user guide.
SAR Communications (Stryker Radios) (910) 221-1086 Website: https://stryker.returnsportal.net/
Galaxy Radios (760) 480-8800 Email: email@example.com
President Electronics (239) 302-3100 Email: firstname.lastname@example.org
Top Gun Technologies (814) 379-3992 Website: www.topguntec.com
Damaged Products / Missing or Undelivered Packages
If you receive a damaged product or are missing items, you must contact us within 30 days of the purchase. Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon claim reimbursement from the carrier, we will reship or refund the product/s. Each case is handled on a personal level and we will do our best to send a replacement product or issue a refund as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
Please note that we cannot file a claim for missing/undelivered packages with USPS until 30 days after the package was shipped.
Any returnable item purchased on or between 11/01 and 12/20 will have an extended returns period through January 20th. Gifts that don't work out can be returned. Happy holidays! (Exclusions Apply)
*Please note that we do not guarantee that the antenna mounts that we offer will fit the vehicle year/make/models listed as some vehicles are manufactured in various countries or might have special editions/modifications that would prevent these mounts from being compatible. Please be sure to look at the mount photo provided and compare with your vehicle/application. If you need specific mount dimensions to help verify fit, please contact us.
*Please note that we do not guarantee that the product pictures that we provide are accurate. We do our best to provide updated and accurate product pictures, however, sometimes manufacturers make changes to their products.